Privacy Policy

1. About Us

Instrovate Technologies L.L.C S.O.C ("we", "our", "us") is registered in Dubai, UAE (Trade License No. 1101126, Dubai DED), operating from Office No. 1006-160, Al Murqabat, Deira, Dubai. We are part of the Instrovate Group.

We are committed to protecting your privacy in compliance with UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL) and all applicable data protection laws in jurisdictions where we operate.

2. Information We Collect

• Name and contact details — email address, phone/WhatsApp number
• Professional information — job title, organisation, certification goals
• Payment information — limited to bank transfer references and invoice records (we do not store banking credentials)
• Training history — courses attended and certification outcomes
• Communications — WhatsApp and email enquiries
• Website usage data — via cookies and analytics (see our Cookie section)

3. How We Use Your Information

• Delivering training services and course access
• Processing payments and issuing invoices
• Communicating about course schedules, updates, and support
• Sending Microsoft achievement codes and lab access
• Marketing communications about our training programmes (with your consent)
• Improving our services and website
• Complying with applicable legal and regulatory obligations

4. Information Sharing

We do not sell or rent your personal information to third parties. We may share your information only where necessary with:

• Banking and payment providers — where necessary to verify payments and issue invoices
• Microsoft — for issuing achievement codes and lab access
• Databricks — for Databricks certification training delivery
• Technology service providers — who assist in operating our website and services under confidentiality obligations
• Legal authorities — where required by UAE law or court order

5. International Data Transfers

As we serve clients globally and use international service providers, including Microsoft and Databricks, your data may be transferred and processed outside the UAE. We ensure appropriate safeguards are in place for such transfers in accordance with UAE PDPL 2021.

6. Data Security

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, disclosure, or misuse. We do not collect or store online banking credentials through this website.

7. Data Retention

• Training client records are retained for the duration of the client relationship and up to 3 years thereafter
• Payment records are retained as required by UAE commercial law
• Marketing communication preferences are retained until you opt out

8. Your Rights

Under UAE PDPL 2021 and applicable law, you have the right to:

• Access your personal data held by us
• Request correction of inaccurate or incomplete data
• Request deletion of your data (subject to legal retention requirements)
• Withdraw consent for marketing communications at any time
• Object to processing of your data in certain circumstances
• Lodge a complaint with the UAE data protection authority

9. Cookies

Our website uses essential cookies for functionality and optional analytics cookies to understand usage. You may manage cookie preferences via your browser settings. We do not use advertising or tracking cookies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or a prominent notice on our website. Continued use of our services constitutes acceptance of the updated policy.

11. Contact Us

Instrovate Technologies L.L.C S.O.C · Trade License No. 1101126 · Dubai DED · Dubai, UAE