Refund Eligibility

We want you to be completely satisfied with your training experience. Our refund policy is designed to be fair to both participants and our training operations.

Standard Refund Schedule

Full Refund (100%)

Cancellation 7 or more days before course start date
Course cancelled by Instrovate Technologies
Technical issues preventing course delivery

Partial Refund (50%)

Cancellation 3-6 days before course start date
Medical emergencies with documentation
Job loss with documentation

No Refund

Cancellation less than 3 days before course start
No-show without prior notification
After course has commenced

Special Circumstances

Corporate Training

Corporate training refunds are subject to separate agreements and may have different terms.

Group Discounts

Participants who received group discounts may have prorated refunds based on the original individual pricing.

Refund Process

Submit refund request via email or WhatsApp
Provide reason for cancellation and supporting documents if applicable
Receive confirmation of refund eligibility within 24 hours
Refund processed within 5-7 business days

Alternative Options

Instead of refunds, we also offer:

Transfer to future batch (one-time free transfer)
Course credit valid for 12 months
Transfer to another participant (with ID verification)

Achievement Code Policy

Microsoft achievement codes included with courses are provided upon course completion. Achievement codes have no expiration and are part of the course fee.

Contact for Refunds

To request a refund, contact us:

Email: support@instrovate.ae

WhatsApp: +971 50 603 2177

Subject Line: Refund Request - [Course Code] - [Your Name]

Please include your booking reference, reason for cancellation, and any supporting documentation.

Refund eligibility confirmed within 24 hours. Refunds processed within 5–7 business days via original payment method.

Refund Policy